A Live Guarantee means that Feedle guarantees that the ordered geckos will be delivered alive to the Feedle’s partner in the buyer’s area.
If a gecko is delivered dead to the Feedle’s partner for any reason, Feedle will refund you the full price plus shipping cost paid to us for that gecko.
A Live Guarantee expires when a gecko is confirmed alive by our partner, and no refunds are issued after the confirmation.
How to get a Live Guarantee
Buy geckos marked with “Live Guarantee”
When you purchase a gecko at Feedle that is labeled with the "(Free) Live Guarantee", Live Guarantee is automatically applied without any additional steps or fees.
Pay additional fees for Live Guarantee
If you would like to apply Live Guarantee on a gecko that is not marked with the “Live Guarantee” mark, select the 'Live Guarantee' option while adding the gecko to your cart. An additional fee equal to 10% of the gecko's price will be added in your cart, and a Live Guarantee will be activated at checkout.
Getting a Live Guarantee refund
For geckos covered by Live Guarantee, the refund process will begin as soon as the death is confirmed by Feedle through its partners (🇺🇸Lil Monsters Reptiles, 🇪🇺Colubra)